Keywords to keep in mind
Note that keywords are not case sensitive
Keyword = "Assist"
What it does:
Sends instructions to the donor via text.
Expected Response:
"To donate via text, send the dollar amount you wish to give, including a dollar sign."
Keyword = "Edit"
What it does:
Allows donors to edit their name, payment method, address, and email. Once the edit keyword is sent, the will receive link.
Expected Response:
"To manage your profile, go to (link)."
Keyword = "Halt"
What it does:
Allows donors to permanently disable Give by Text. At this time, they cannot re-enroll once they’ve opted out.
Expected Response:
"Text to give to (Church Name) for this phone has been permanently disabled."
Keyword = "Refund"
What it does:
Donors can send this message to refund or cancel a donation they’ve submitted and we will direct them to call the church.
Expected Response:
"To request a refund of your donation, please call (Church Name) at (Church Phone #)."
Keyword = "Funds"
What it does:
Donors can send this message to receive a list of the Church’s Give by Text Funds.
Expected Response:
"Text '(contribution amount) fund name' or text '(contribution amount) fund code' to donate to a specific fund."